Princess Promotions
TERMS & CONDITIONS
Effective December 16, 2024
These Princess Promotions Terms and Conditions (this “Agreement”) set forth a legally binding agreement between Open Network Exchange Inc (“ONE”, “we”, “us”, “our”) and each purchaser (“you” or “your”) who purchases products and services through, and registers for, the Princess Promotions program (“Program”). We are a third-party vendor of Princess Cruise Lines, Ltd. (“Princess”). We reserve the right to amend this Agreement and/or the Program from time to time at our absolute discretion and without notice. Any such amended Agreement will take effect when posted on: www.princesspromotions.com (“Website”). By participating in the Program after such amendment (including, without limitation, accessing the Website) you are agreeing to the updated Agreement. Please review this Agreement thoroughly as well as all terms and conditions, policies and procedures supplied by the provider of any product or service offered through the Program (“Provider Terms”). To the extent of a conflict between this Agreement and Provider Terms, this Agreement shall govern and control. You and we may be referred to in this Agreement individually as a “party” or together as “parties.”
PRINCESS PROMOTIONS BENEFITS AND SERVICES ARE ONLY AVAILABLE TO CURRENT RESIDENTS OF THE UNITED STATES AND CANADA. PROGRAM BENEFITS AND SERVICES MAY VARY BY LOCATION.
From time to time, we may offer you the opportunity to purchase other products and services or participate in other promotions which will be subject to separate guidelines, rules, or terms of service (collectively, “Additional Terms”). To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise.
Except as may be specified herein, all Program purchases, benefits and transactions are administered and fulfilled by ONE. ONE is located at 7350 N Dobson Rd., Suite 130, Scottsdale AZ 85256. ONE is registered with the State of Florida as a Seller of Travel. Registration No. #ST43055. ONE is also a registered seller of travel in the following states: Washington UBI #604-664-678, Hawaii #TAR-7441 and California #CST 2147520-50. Registration as a seller of travel does not constitute approval by the State of California. ONE is not a participant in the California Travel Restitution Fund. California requires certain sellers of travel to have a trust account or bond. ONE maintains a Consumer Protection Bond issued by Philadelphia Indemnity Insurance Company in the amount of $100,000.00.
Program purchase correspondence, including Package (as defined below) purchase confirmations, will originate from ONE; however, Princess will provide purchase correspondence and booking confirmations for any Princess brand cruise or cruisetour purchase. Credit or debit card purchases for such cruises or cruisetours and related Princess products will result in a charge to your credit or debit card from Princess. For all other credit or debit card purchases for Packages, including any deposits and other payments related thereto, ONE will charge your credit or debit card.
In order to access or use any of the features of the Program, you will be required to first register for a user account through our registration process that we make available through the Website. Once registered, you will have an online account to track your Program activity ( “Account”). Participation in the Program constitutes your full and unconditional agreement to this Agreement. In connection with your Account, you agree that: (i) you will provide true, accurate, current, and complete information about yourself in connection with the sign-up process and, as may be subsequently needed to keep it accurate, current, and complete; (ii) you are solely responsible for all activities that occur under your Account; (iii) you are solely responsible for maintaining the confidentiality of your Account password and for restricting access to your personal computer, mobile phone or other wireless device or other Internet enabled device; (iv) you will immediately notify us of any unauthorized use of your Account, password, or username, or any other breach of security by calling us at (888) 403-0301; and (v) you will not sell, transfer, or assign your Account or any Program rights or benefits. We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability or failure for any reason to comply with any of the foregoing obligations including, but not limited to, non-receipt of products purchased by you if your mailing address or other information associated with your Account is invalid or incomplete. If any information that you provide, or if we have reasonable grounds to suspect that any information that you provide, is false, inaccurate, outdated, incomplete, or violates this Agreement or any applicable law, then we may suspend or terminate your participation in the Program and/or access to your Account.
We will offer you certain packages from time to time (“Packages”), which may include one or more of the following (each as described below): Future Cruise Credits for a Princess brand cruise or cruisetour (“FCCs”); onboard credits for use on a Princess brand cruise (“OBCs”); Promotional Onboard Benefits; Certificates; “Bring a Friend” referrals; Hotel Credits; and access to the Market. Each Package offer may be for different prices and include different room types for non-cruise travel components. Except as set forth herein, all components of the Package are issued to your Account at the time of purchase. Each Package and its components (except as stated otherwise below) expire 24 months after the Package purchase date. You must remain in good standing with respect to payments toward all Packages in order to continue to use any Packages or components. If you are not in good standing with respect to any Package purchase or your Account, you may, in our sole discretion, lose access to your Account and/or some or all of the components in all Packages in your Account.
I. Future Cruise Credits (FCCs). It may take up to seven days for the FCCs to appear in your Account. FCCs are non-refundable. FCCs may only be used: i) on a Princess cruise or cruisetour booking within 18 months from the purchase date of the Package and the cruise sailing date must be within 24 months from the purchase date of the Package; and ii) before their stated expiration dates. You must pay the total Package price in full prior to the final payment date of a Princess cruise booking using FCCs, otherwise the Princess cruise booking will be cancelled, and the FCCs will be returned to your Account, minus any cancellation fees (pursuant to Princess’ cancellation policy) as set forth below. Your Account will show the total amount of FCCs issued with your Package. For the current status and remaining balance of your FCCs you must refer to your My Princess account on princess.com.
If eligible, you may earn FCCs by making qualifying purchases in the Market (“Earned FCCs”). If your Package includes access to the Market (defined below), then the Website will display the number of Earned FCCs applicable to each item in the Market. The amount of Earned FCCs applicable to each item is subject to change at any time in our sole discretion. Earned FCCs will appear in your Account by the 15th day of the month following the month in which you made the applicable purchase. Earned FCCs will not be added to your Account for items that are returned or canceled. If any Earned FCCs are applied to your Account for a purchase that is subsequently returned or canceled, then those Earned FCCs will be removed from your Account upon the return or cancellation of the item. Earned FCCs may only be used: i) on a Princess cruise or cruisetour booking within 18 months from the date the FCCs are issued and the cruise sailing date must be within 24 months from the date the FCCs are issued; and ii) before their stated expiration dates.
If you pay for a Princess cruise or cruisetour with FCCs and subsequently cancel a booking, FCCs are subject to cancellation fees per Princess’ cancellation policy. Any imposed cancellation fees will first be deducted from such FCCs before assessing cancellation fees on other forms of payment. The balance of the FCCs, if any, will be returned to your Account after cancellation fees are deducted. In the event you believe any cancellation fees have been applied in error, you should contact your travel advisor or Princess at 1(800) Princess.
FCCs are non-transferable to third parties, except they may be used to pay for other guests that are on the same cruise booking as you. FCCs cannot be used for onboard expenses (including, but not limited to, shore excursions, crew appreciation or other optional programs or services). However, FCCs can be used to pay for “Flexible Air” rates offered through Princess’ EZAir flight booking program; FCCs cannot be used for “Restricted Air” rates.
II. Onboard Credits (OBCs). OBCs are only applicable to the first cruise on which FCCs are applied. All OBCs are issued in United States dollars (USD) unless the applicable cruise embarks out of an Australian or New Zealand port and disembarks at an Australian or New Zealand port. In that case, the OBCs are issued in Australian dollars (AUD). For example, if the Package states you will receive $100 OBCs, then those OBCs are issued as $100 AUD for Australian and New Zealand cruises.
OBCs are only to be used by you, the purchaser of the Package, and not by others even if on the same booking as you. OBCs may only be used for your onboard expenses and will be applied toward your stateroom folio charges; provided, however that OBCs may not be used for medical center fees or the casino. OBCs are non-transferrable and non-refundable. OBCs must be used within 24 months from the purchase date of the Package. Your Account will show the total amount of OBCs issued with your Package. For the current status and remaining balance of your OBCs you must refer to your My Princess account on princess.com.
III. Promotional Onboard Benefits. We may offer you promotional onboard benefits consisting of certain rewards and perks that may be used while sailing on a Princess cruise (“Promotional Onboard Benefits”). The Promotional Onboard Benefits are valid for 24 months from the purchase date of the Package. See Princess’ Captain’s Circle℠ Elite-level benefits information for more details about these Promotional Onboard Benefits and for additional terms and conditions that apply. Promotional Onboard Benefits are not currently available to Canadian residents.
IV. Certificates. We may offer you prepaid travel in the form of a certificate such as a room stay for two (“Certificate(s)”). You may upgrade the room type and/or length of stay provided in the Certificate for an additional fee. Anyone under 21 years of age must be accompanied by someone 21 years of age or older who shall assume responsibility for their care during the stay. The Certificate is non-transferable, has no cash value, and is subject to an expiration date. Certificates expire 18 months from the date they are issued. Additionally, Certificates must be redeemed before their expiration date for a stay that occurs no later than 24 months from the issue date of the Ccertificate. Unused Certificates are non-refundable. For a list of stays or to make a booking, please call our customer service team or visit the Website. Certificates include city stay certificates and premium stay certificates. Stays are subject to availability and must be made at least seven days prior to check-in. The Certificate only covers the property base rate. The Certificate does not cover any local taxes or charges, upgrades, additional nights’ accommodations, food and beverage, travel, transfers, travel insurance, resort fees, or any other related costs, and you are solely liable for such costs, which may be due at the time of your booking or upon check-in. Each property’s terms and conditions apply to any booking made at such property and you are responsible for compliance with such Provider Terms.
If you redeem a Certificate for a stay and subsequently cancel, the Certificate may be subject to cancellation fees per the third-party travel provider’s cancellation policy. You are responsible for any cancellation fees imposed by the travel provider. Your Certificate (minus the amount of cancellation fees, if applicable) will then be returned to your Account after you resolve any associated outstanding cancellation fees with the travel provider.
V. Bring a Friend. In exchange for referring friends and family to the Program, both you and the person you refer will receive $200 off the purchase of a new Package (“Referral Bonus”). You can refer an unlimited number of people but will only receive a Referral Bonus for each Package purchased by a new Package purchaser you referred to the Program. The person you refer must purchase a Package within 18 months of the date you purchased your Package. The Referral Bonus is not combinable with any other offer. For illustration purposes, if you refer four people who sail in the same stateroom, only one of them will qualify for the Referral Bonus for their next Package purchase. Anyone under 21 years old, travel industry partners, immediate family members of travel industry partners, and employees of Princess and its affiliates (including Carnival Corporation) are not eligible to participate in this part of the Program.
VI. Hotel Credits.
VII. The Market.
We may offer you access to an online marketplace on the Website where you may shop for travel products and services, merchandise and/or wine (the “Market”). The Market is not currently available to residents of Canada.
The following additional terms and conditions apply to purchases of travel products and services.
Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by us (“Booking Confirmation”). This will be sent to you within two weeks after the initial booking of the travel product or service. Multiple Booking Confirmations will not be issued. Travelers’ names on the Booking Confirmation must accurately reflect the travelers’ complete legal names as they appear on their respective proof of identification documents. It is your sole responsibility to review and verify all information on the Booking Confirmation for accuracy and completeness and check the spelling of all names carefully. Please notify our customer service representatives immediately if any changes or corrections are needed. Failure to do so constitutes acceptance of the information contained on the Booking Confirmation as accurate.
Maximum Occupancy. In no event may the total number of people booked exceed the maximum occupancy set forth by the travel provider.
Identification Documentation. Travel providers may require that you and your traveling companions have in your possession the proper documentation required by the United States, Canada and/or any relevant foreign countries. The names on the Booking Confirmation must match such documentation exactly. You and your traveling companions are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. We do not assume any responsibility nor represent or warrant the accuracy of any information or opinion given regarding identification documentation. No refund will be issued if you and/or your traveling companions fail to bring proper documentation and are refused travel provider services/accommodations.
Travel Documents. Booking Confirmations will be sent electronically unless otherwise noted in the terms and conditions of the individual product description. If tickets or vouchers are issued as part of a transaction, then they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider’s prior written consent. When a name change is required, additional fees may apply. Notify our customer service representatives immediately if changes or corrections are required.
Travel Warnings. Please review travel prohibitions, warnings, announcements and advisories issued by the United States government, Canadian government and/or other applicable foreign governments prior to booking travel to international destinations. Information from the United States government on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.cbp.gov/travel/.
BY OFFERING TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS FOR SALE, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS ADVISABLE OR WITHOUT RISK, AND WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Third-Party Travel Provider Terms. Additional terms and conditions by third-party travel providers will apply to your reservation and purchase of travel-related goods and services that you select from the Website. You agree to abide by the Provider Terms imposed by any travel provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the travel provider’s rules and restrictions regarding availability and use of products or services. We reserve the right to cancel your reservation if full payment is not received by the final payment date. You acknowledge that some third-party travel providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activities they offer.
You understand that any violation of any such travel provider’s rules and restrictions may result in
(a) cancellation of your reservation(s),
(b) being denied access to the applicable travel product or service,
(c) forfeiting any monies paid for such reservation(s), and/or
(d) debiting your Account for any costs we incur as a result of such violation.
Cruises.
You understand that your credit and/or debit card will be charged for the total cruise booking price, excluding any savings obtained through your use of FCCs.
All bookings with Princess for a Princess cruise or cruisetour are subject to the terms of Princess’ standard Passage Contract: https://www.princess.com/en-us/legal/passage-contract.
Cruise guests (if you choose to add guest(s) to a booking) must meet all eligibility requirements to sail as described in Princess’ Passage Contract as of the date of departure. Any cruise guest under 21 years of age (“Underage Guest”) must be accompanied by a guest who is 21 years or older. Please check all requirements prior to booking. If the Underage Guest is your child, then such Underage Guest must be accompanied at all times during the cruise by you.
All cruise guests must have all necessary identification and/or cruise documents (including, but not limited to, a valid passport, visa, if applicable, and all other necessary travel documents, which include any health certifications/proofs of vaccination that are required by Princess and/or the applicable governments/ports) required for the cruise. As set forth in more detail in the Princess’ Passage Contract, Princess reserves the right to refuse to embark any guest, at any time if, in the sole opinion of the cruise provider, a guest is unfit for any reason for the cruise.
We are not responsible for any cancellations, delays, diversions or substitution or any acts or omissions whatsoever by Princess. You are responsible for any cancellation fees imposed by Princess. You and any guests are also responsible for obtaining travel insurance (and all other forms of insurance) at your option and hereby acknowledge that we have not and will not obtain or provide travel insurance or any other form of insurance.
Hotels, Resorts, and Villas. We may pre-negotiate certain room rates with hotel, villa and resort providers to facilitate the booking of reservations. You agree that your credit and/or debit card will be charged for the total reservation price.
Minimum age requirements may apply. Please check the Provider Terms for additional requirement, including age requirements, prior to making any booking of a hotel, villa or resort.
Upon submitting your reservation request you authorize us to facilitate booking reservations on your behalf, including making payment arrangements with travel providers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, we do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel, villa and resort transactions are a recovery of the estimated taxes (e.g., sales and use, occupancy, room tax, excise tax, value added tax, etc.) that we pay to the travel provider for taxes due on the travel provider’s rental rate for the room. The travel providers invoice us for certain charges, including tax amounts. The travel providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions.
We do not act as a co-vendor with the travel provider with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by us to the travel providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of your actual use of the property.
We are not liable for any costs incurred due to hotel, villa or resort relocation. We have no special knowledge regarding the suitability of any reservation for persons with a disability. For information concerning the suitability for persons with a disability for any reservation, contact the travel provider directly.
Travel Products and Services Cancellations.
This Section applies to individual travel cancellations. For Package cancellations please see the section below for “Your Package Cancellation Rights After Purchase.” The fees assessed by us and/or the travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all the travel products and services purchased through the Website. Each travel provider has specific cancellation policies separate and apart from us. Travel provider policies may treat name changes and departure date changes as cancellations.
In the event you must cancel any travel booking, please notify us immediately by using the contact details provided to you in your Booking Confirmation. Alternatively, call our customer service representative immediately at (888) 403-0301, or in writing, at the following address:
Princess Promotions
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Travel cancellations will be effective as of the date of receipt of the request. It is your responsibility to ensure cancellation requests are properly received by us. Refunds for travel cancellations may take up to eight weeks.
Notice to residents of the State of Washington, United States of America: If transportation or other services are canceled by us, all sums paid to us for services not performed in accordance with the contract between us and the purchaser will be refunded within 30 calendar days of receiving the funds from the travel provider with whom the services were arranged, or if the funds were not sent to the travel provider, the funds shall be returned within 14 calendar days after cancellation by us to the purchaser unless the purchaser requests us to apply the money to another travel product and/or date.
For cancellation of the purchase of a Package please see the section below on Package cancellations. For all additional information or to initiate a cancellation request, please contact our customer service team.
The following additional terms and conditions apply to purchases of wine or wine products and services through the Website.
Wine Providers. Where local law allows, we have chosen WineDirect, Inc., to select the wines and operate the wine benefits program on our behalf. WineDirect, Inc. uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship. ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH THE WEBSITE, ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc. make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state within the United States. All redemption of purchaser benefits will be facilitated by us.
Age Restrictions. You must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.
Sale and delivery. WineDirect, Inc. does not deliver wine or other alcoholic beverages outside of the United States. Sales are subject to all federal, state and local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable federal, state and local taxes.
Parental Control Protections. As required by the Communications Decency Act of 1996, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.
No Warranties. To the extent permissible under law, we disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.
Cancellations. Due to our automated order processing system, we cannot cancel an order after it is placed and confirmed.
Return Policy. Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, we reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.
Shipping.
The following additional terms and conditions apply to purchases of merchandise through the Website.
Sales Tax. We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during the online checkout process.
Shipping and Handling (S/H). Products may only be shipped to a valid United States address in the contiguous 48 States. Shipping and handling charges are automatically calculated on a per-item basis and after purchaser provides the “Ship To Address” information. We cannot ship to a PO box or APO address. We reserve the right to restrict delivery to certain remote locations. Products ordered together may not necessarily ship together. Please allow processing time for all orders. Items are shipped via standard ground service. Some items may take longer for delivery such as furniture and large appliances.
Prices and Expiration. Except where otherwise noted, the displayed list price on the Website may represent (i) the full retail price suggested by the manufacturer and/or supplier, (ii) the estimated price in accordance with standard industry practice, or (iii) the estimated retail value for a comparably featured item offered elsewhere. The list price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the list price may represent an “open-stock” price, which is the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set. All prices are subject to change without notice, and we disclaim any such liability or responsibility for rapidly changing prices. In the event of an erroneously published price, we reserve the right to cancel the order.
Products. All items are manufactured by independent suppliers. We and our subsidiaries, affiliates and agents make no guarantees, warranties or representations of any kind, express or implied, with respect to suppliers’ items, and are not liable for any loss, expense, accident, or inconvenience that may arise in connection with the use of supplier items, or as a result of any defect in or failure of supplier items. Manufacturers’ unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer’s updated or similar product, each of which will be of equal or greater value than the product ordered, at no additional cost. Model numbers are included on the product detail page and pertain to the item shown, not the substituted product. Model numbers may be unique to the Website and may not match the manufacturer's retail model numbers. We attempt to be as accurate as possible in the description, images and model numbers of the products. However, we do not guarantee that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. If a product received is not as described, your sole remedy is to return it in unused condition.
Cancellations. Due to our automated order processing system, we cannot cancel an order after it is placed and confirmed.
Returns. If you are dissatisfied with a merchandise purchase, you must return the item in the original unopened package, in re-sellable condition, within ten days of receipt of the order. We can offer an exchange of the item, a credit to your Account or issue a credit to the original form of payment used for the merchandise purchase. Some items may not be eligible for return. A re-stocking fee may apply, and shipping charges are non-refundable. Merchandise purchased as a set may not be returned individually. To help us maintain quality standards and understand the reason for the return, we require that you call our customer service representative to obtain a Return Authorization (“RA”) number. All returns should be shipped via the method received, using the RA label provided. We will promptly process the return upon receipt. If you have misplaced the packing slip, please include a note inside the package with the following information: name; address; order number; and items ordered. Please allow a reasonable processing time to process the return and issue a credit. In the rare event the ordered merchandise arrives damaged, please note the damage on all copies of the delivery receipt before signing. Retain a copy of the receipt and call our customer service immediately. All damages must be reported within 24 hours of receipt.
VIII. Your Package Cancellation Rights After Purchase.
We must receive your request to cancel a Package purchase within the cancellation deadlines provided below; however, your use of any of the Package components prior to a valid cancellation request may prevent you from receiving a full refund. We reserve the right to withhold the market value of those component(s) (or any part thereof) as compensation for your use of the components prior to cancelling the Package purchase.
Florida Residents:
If you are a legal resident of the State of Florida, you have a 30-day right to cancel your purchase. That means if you purchase a Package, you will have 30 days from your purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us, subject to the partial refund limitation stated above for any use of Package components. To exercise this right, you must call us at (888) 403-0301and confirm your identity and decision to cancel by midnight of the 30th calendar day from the date of your purchase (“Florida Cancellation Date”) or provide us written notice of your cancellation by the Florida Cancellation Date by sending the notice to:
Princess Promotions
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Your request to cancel your Package purchase must either be received by us by the Florida Cancellation Date, if delivered personally or by delivery service that authenticates and confirms the date of actual delivery or is postmarked on, or before the Florida Cancellation Date. If you are a legal resident of Florida, any cancellation requests received or postmarked after the Florida Cancellation Date will not be honored, your Package purchase will be final and any amounts you paid will be non-refundable.
Washington Residents:
If you are a legal resident of the State of Washington, you may cancel your Package purchase without any cancellation fee or other penalty, or stated reason for doing so, by sending notice of cancellation by certified mail, return receipt requested, to Princess Promotions, at the address indicated below. The notice must be postmarked by midnight of the 15th calendar day from your purchase date (the “Washington Cancellation Date”). However, if the 15th calendar day falls on a Sunday or legal holiday, then the right to cancel this Agreement expires on the day immediately following that Sunday or legal holiday. TO CANCEL THIS AGREEMENT, SEND A COPY OF THIS NOTICE OF CANCELLATION OR OTHER WRITTEN NOTICE OF CANCELLATION TO:
Princess Promotions
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
and the words: I HEREBY CANCEL THIS AGREEMENT. You must sign the cancellation notice, print your name legibly under your signature, include the date and your address.
Canada: Newfoundland and Labrador Residents:
If you are a legal resident of Newfoundland and Labrador, you have a ten-day right to cancel your Package purchase. That means if you purchase a Package, you will have ten days from the purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at (888) 403-0301 by midnight of the tenth calendar day from the date of your purchase (“Newfoundland and Labrador Cancellation Date”) or provide us a written notice of your cancellation by the Newfoundland and Labrador Cancellation Date by sending the notice to:
Princess Promotions
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256 USA
If you decide to send us written notice of your decision to cancel, we recommend that you send such notice by registered mail to ensure that we receive the notice. We cannot process any cancellation notices that we do not receive.
Other U.S. and Canada Residents:
If you are a legal resident of the U.S. or Canada, but not a resident of the State of Florida, the State of Washington, or the province of Newfoundland and Labrador, then you have a seven- day right to cancel your Package purchase. That means if you purchase a Package, you will have seven days from your purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at (888) 403-0301 and confirm your identity and decision to cancel by midnight of the seventh calendar day from the date of your purchase (“General Cancellation Date”) or provide us written notice of your cancellation by the General Cancellation Date by sending the notice to:
Princess Promotions
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Your request to cancel your purchase must be received by us by the General Cancellation Date, if delivered personally or by delivery service that authenticates and confirms the date of actual delivery or is postmarked on or before the General Cancellation Date. If your cancellation request is received or postmarked after the General Cancellation Date it will not be honored, your purchase will be final and any amounts you paid will be non-refundable.
Product and service information on the Website is based on information we receive from third party providers. While we make reasonable efforts to ensure that this information is accurate and complete, we expressly disclaim liability for inaccurate, incomplete, or misleading information. In the event of any errors relating to the pricing or specifications of any item, product or service, we may refuse or cancel any orders in our sole discretion. If we charged your credit card, debit card or other account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. All travel products and services are based on space availability and are subject to change without notice. Travel products and services are not guaranteed until confirmation is received from the travel provider through us to you.
All prices or rates and dates may not be available at the time of booking. All third-party providers retain certain rights to increase prices and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and change and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in price or rate imposed by the third-party provider will be passed on to you, and you agree to such increase, unless otherwise stated in the terms and conditions of the individual transaction.
You may not sell, barter, exchange or use for any other commercial purpose any Program purchases, Packages or transactions. If you do so, as solely determined by us, your Account, Packages and access to the Program will be terminated, all of your pending travel and purchases will be cancelled by us and forfeited, and we will retain all payments made by you to us.
You acknowledge that we and you do not have an agency or fiduciary relationship. We act as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by us.
All fees and charges are stated and payable in United States dollars (USD).
Program products and services may be purchased with any valid credit card. You may also purchase products or services with a debit card that displays a Visa, Mastercard, American Express or Discover logo. Charges usually occur on the same business day but may take up to three business days to be processed. If there are any issues with your credit card or debit card transaction, we will make reasonable efforts to contact you, but we reserve the right (without refund or credit) to cancel a confirmed booking if payment is denied by your financial institution. You will be responsible for any travel provider fees assessed due to a payment being rejected by your financial institution. Additionally, we will assess a $25.00 USD fee per person if any transaction is denied by your financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make other final payment arrangements or if you experience technical difficulties with the Website and are not sure of the status of a reservation or payment, please call our customer service team for assistance.
In the event that your credit card is declined at the time that we attempt to process any payment contemplated by this Agreement, you hereby authorize us to attempt to charge such card for lesser amounts until the charge is accepted. By charging your credit card for a lesser amount than the amount that is due, we do not waive our right to payment in full for any amounts payable by you to us.
Resolving Disputes
Any and all disputes, claims or controversies whatsoever between you and us, whether based on contract, tort, statutory, constitutional, legal or regulatory or any other rights, arising from or relating to this Agreement or the Program or otherwise arising from our relationship hereunder, whether characterized as violations of civil rights, discrimination, consumer protection, rights of privacy, data protection or otherwise, shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to the foregoing jurisdiction over you personally and waive any objection to arbitration as the exclusive means by which disputes hereunder shall be resolved and any right to object or claim that conducting the arbitration in Maricopa County, Arizona is an inconvenient or inappropriate forum. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
Consistent with the AAA rules, the arbitration proceeding shall be governed by the Federal Arbitration Act (“FAA”) and a final judgment upon any award rendered by the arbitrator, consistent with the requirements and terms and conditions of this Agreement, may be entered by any court having jurisdiction over the parties or the subject matter of the dispute. Either party may elect to participate in the arbitration telephonically or by other digital means. Except to the extent the parties' procedural or substantive rights are governed by the FAA and any Federal common law relating to arbitration, the interpretation and enforcement of the terms and conditions of this Agreement, the arbitration proceedings and any award rendered as a result thereof, shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules that would result in the application of any other laws.
The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, consistent with the class action waiver provisions of this Agreement below and the arbitrator shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis. The parties further agree that: (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; and (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award.
Except as otherwise expressly provided in this Agreement, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award.
Notwithstanding anything to the contrary in this Agreement, each party has and reserves the right to seek equitable relief, including restraining orders and injunctions available to the parties, in circumstances where such relief is necessary and available to protect the interests of a party and avoid imminent and irreparable harm where money damages will not be an adequate remedy. Instituting an action for any such equitable relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration or of any other right or remedy permitted hereunder.
Class Action Waiver
YOU, HEREBY AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT YOU WILL NOT SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH YOU ACT OR PROPOSE TO ACT IN A REPRESENTATIVE CAPACITY. YOU FURTHER AGREE THAT NO ARBITRATION, LEGAL, REGULATORY, JUDICIAL OR OTHER PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANY OTHER PROCEEDING WITHOUT OUR EXPRESS PRIOR WRITTEN CONSENT.
IF, FOR ANY REASON, THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME ASPECTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THIS SECTION WILL BE DEEMED INAPPLICABLE TO ONLY THOSE PARTS AND WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION AS SET FORTH BELOW.
Governing Law
This Agreement shall be governed, interpreted and enforced exclusively by the laws of Arizona and the federal laws of the United States applicable therein, without regard to any conflict of laws principles that might cause the application of the laws or regulations of any other jurisdiction. For clarity, if you are a Canadian resident, you agree that this Agreement is deemed to have been agreed to in the State of Arizona in the United States.
Permission to Contact You
Your use of the Website is subject to the Privacy Notice as incorporated herein by reference. You acknowledge that telephone calls to or from us may be monitored and recorded and you agree to such monitoring and recording. You also agree that by voluntarily providing us with your telephone number(s), email account address(es) or other contact information: (a) the information you provide us is true and accurate and that you are the Account owner or authorized by the Account owner to provide and grant us the rights applicable to these communications; (b) you expressly agree we can communicate with you by any and all digital, electronic or other means, in addition to any physical mail or communications; and (c) you consent to receive recurring text messages, prerecorded voice messages or autodialed calls from us related to offers, promotions, your Account and Account activity, any transactions with us or your relationship with us. Our messages, in addition to any Account related information or promotional offers, may include, for example, confirmation of or changes to your reservations and reminders. You consent and agree to continue to receive messages from us, even if you cancel your Account or terminate your participation in the Program, except if you opt-out, as provided below. Although consent to receive automated marketing calls or SMS (text) messages is not a condition of purchasing any goods or services, you agree that calls or text messages to you may be made by or on behalf of us even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that, depending on your carrier and any wireless or mobile plan you may be enrolled in with your carrier, you may incur a charge for these calls or text messages from your carrier and we are not responsible for these charges.
If any of your contact information changes, you agree to notify us, if possible, before the change goes into effect and to update your profile and account information immediately upon any such changes. You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from your failure to notify us or update your contact information or you falsely or improperly provide us with information that is not yours or that you are not authorized to provide. We may provide information to law enforcement and regulatory authorities if we suspect or determine you may be acting in violation of any federal, state or local law, regulation or ordinance.
You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message you receive. For help, text HELP. You agree we may send you and you may receive a text message confirming your opt-out. To opt-out of automated telephone calls (but not text messages), call the number on the Website. Please allow up to 30 days to process any opt-out request. Please note that if you opt out of automated calls, we reserve the right to make non-automated calls to you relating to your account, any purchase and/or transaction, account collections, or otherwise relating to your relationship with us.